Frequently Asked QuestionsCannot find what you are looking for?
Tell me more about your repair service
Refurbished stock is equipment that has been serviced by Northern Industrial Electronics, our sister organisation. All refurbished stock has been fully tested using our own test rigs and comes with our standard warranty period.
As well as offering a one stop shop for all new, used and surplus industrial requirements, direct-industrial.com offers a No Fix No Fee repair service. In fact we have been repairing industrial electronics for longer than anyone else in the UK. We offer three levels of service, 48 hours, 5 days and 10 days from receipt of your item.
Items can be sent in for a free assessment and quoting. After assessing your faulty item we will email a fixed price, no obligation, quotation to you. We will then await your confirmation that you wish to proceed with the repair.
All repairs are 100% functionally tested prior to dispatch and all items carry our full 12-month return to base warranty.
Cannot find what you are looking for ? Why not let Direct-Industrial.com source the part for you. Just fill in the quick quote form on the front page with a few details of what you want and we will get back to you with the best price.
Who are Direct-Industrial.com?
Direct-Industrial.com is the online trading name for Northern Industrial Electronics, the UKs longest established electronic solutions provider. Direct-industrial.com has been designed to provide business customers with a one stop shop for all new, used and surplus industrial requirements.
At Direct-Industrial.com our focus has always been on helping customers save time and money. We do this by only selling the best industrial equipment and by providing the highest standard of technical support.
As well as being able to order online through our online store, business customers can order you via email or phone with a dedicated account manager.
The website provides up to date pricing, detailed product information, accessories and visuals on over 20,000 products, allowing you to choose the most appropriate items for your business at the touch of a button.
With a whole range of industrial specific products, Direct-Industrial,com can offer you everything you need, from drive solutions to safety relays, installation to telephone support and just about everything in between. Our team are constantly on the look out for the best deals and the latest technology, ensuring you can always count on getting a competitive price and advice.
We know that you will be pleased with your purchases from direct-industrial.com. However, there may be occasions when you will need to return items to us.
Items Damaged in Transit
If any items were damaged in transit, we ask that you report it to us within 7 working days (please note that this is 48 hours for our business customers). If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.
Items Faulty on Arrival
If your items are faulty on arrival, you have 28 calendar days in which to inform us of the fault (please note that for our business customers, this is 14 calendar days). Items should be returned in their original packaging complete with all accessories, documentation and your Free gift. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.
Items Faulty in Warranty Period
If any of your purchases develop a fault, and it's more than 28 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair. In some cases, manufacturers provide a specialist full on-site service and/or telephone help facilities for your convenience which we recommend you use in order to correct the fault quickly. For business customers all warranty repairs after 28 days of receipt are referred directly to the manufacturer ( unless otherwise stated)
Refurbished Items (Used)
Please note that our refurbished (used) stock is sold with 90 calendar days warranty only (unless otherwise stated in the product description), and therefore any claims over the warranty after 90 days of receipt will not be accepted. If you have accept a free gift this must be returned with your unit.
If you change your mind
If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 10 days of receipt. The item must not be used and must be 'as new' when returned to us. Once you've informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense. Once the item is received at direct-industrial.com, we'll issue a full refund for the product to your original payment method. You must return the free gift in a saleable condition and with the original packaging. Please note this policy has some limitations and does not apply to business customers.(The Distance Selling Regulations do not apply to our Business customers)
Need to return an item?
You can request a return by contacting us on +44 (0) 1254 67 37 47 or info@direct-industrial.com
In addition to this policy you should also refer to our general Terms and Conditions of Sale.
All items supplied or repaired by Direct-Industrial.com are fully tested and carefully packed before shipping, including the use of anti-static bags/wrapping where applicable.
Taxes and Duties:
Under no circumstances does Direct-Industrial.com accept responsibility/liability for local taxes and/or customs duties that may be payable upon delivery. It is the Purchasers responsibility to ensure that they comply with these requirements.
Using your own Carrier:
Under no circumstances do we accept responsibility/liability for goods lost or damaged etc. whilst in transit if you choose your own carrier. It is the responsibility of the purchaser and their carrier to resolve any issues directly with each other.
Our Carrier
We use both City Link and Royal Mail to deliver packages to our customers. For international customers we use UPS and DHL.
